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Privacy Overview

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MATICES GOURMET informs below of its privacy policy applied to personal data.

PRIVACY POLICY

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

  • RESPONSIBLE FOR THE TREATMENT of your data is: MARÍA MAGDALENA GAETÁN SALADO (MATICES GOURMET)
  • CIF: 49441300-V
  • Postal Address: CAMINO CABEZO DE LOS BAÑOS, 6 - RAMBLA SALADA, 30628 FORTUNA (MURCIA)
  • Email: atencioncliente@maticesgourmet.es

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others. In general, said data will be, as the case may be, the following:

  • Your identification data (For example: Your name, surname, language, country from which you interact with us, contact information, etc.)
  • Economic and transactional information (For example: Your payment or card information, information about your purchases, orders, returns, etc.).
  • Connection, geolocation and navigation data (in case you interact with us from your mobile, for example).
  • Commercial information if you were subscribed to our newsletter.
  • Data about your tastes and preferences.
  • Remember that when we ask you to fill in your personal data to give you access to any functionality or service on the web, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question.

Please bear in mind that, if you decide not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.

FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

For the development, fulfillment and execution of the Purchase Agreement

This purpose includes the processing of your data mainly for:

  • Contact you in relation to updates or informative communications related to the products purchased, including sending quality surveys on the products supplied.
  • Manage the payment of the products you purchase.
  • Activate the necessary mechanisms in order to prevent potential fraud against you and against ourselves during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.
  • Manage possible returns once you have made a purchase and manage requests for information about the availability of the different products.
  • Invoice and to make available to you the tickets, invoices and any other document proving payment regarding the purchases you have made on our Platform.

To meet the requests or requests that you make through the different means incorporated into our Platform.

We only process personal data that is strictly necessary to manage or resolve your request or request.

For marketing purposes.

Insofar as you subscribe to our Newsletter, your personal data will be used to periodically send company newsletters.

You must remember that you can unsubscribe from the Newsletter at any time and at no cost by communicating it to MATICES GOURMET by the means indicated in each shipment.

Usability and quality analysis to improve our services (Cookies)

If you access our Platform, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to make improvements to it. Likewise, on occasions, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process them, in this way we will find different legal bases by virtue of the following purposes:

Development, fulfillment and execution of the sale contract.

The processing of your data is necessary for the execution of the contract of sale that links us with you. We understand that the treatment of this data is positive for all the parties involved when the payment of a purchase occurs and in particular for you since it allows us to establish the appropriate measures in order to protect you against fraud attempts made by third parties.

Customer service.

We consider that we have a legitimate interest to attend to the requests or inquiries that you make to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you adequately and resolve the queries raised. When you contact us, in particular, for the management of incidents related to the product purchased through the Platform, the treatment is necessary for the execution of the sale contract. When your query is related to the exercise of the rights about which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.

Marketing.

The legitimate basis for processing your data for marketing purposes is the consent you provide.

For example, when you agree to receive personalized information through various means, when you authorize the sending of a newsletter, or when you accept the legal bases to participate in a promotional action.

In order to show you personalized information, we consider that we have a legitimate interest to carry out a profiling with the information we have about you (navigation you make, preferences or purchase history) and the personal data that you have provided us such as age range or language , since we understand that the treatment of this data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.

Usability and quality analysis

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service. .

FOR HOW LONG WILL WE KEEP YOUR DATA?

Development, fulfillment and execution of the sale contract.

We will process your data for the time necessary to manage the purchase of the products or services you have purchased and then 1 year to avoid possible errors or misunderstandings. On some occasions, we will only process some data until such time as you decide, such as the payment data (credit card) that you have asked us to store for possible future purchases.

Customer service

We will process your data for as long as necessary to meet your request or request.

Marketing

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six 6 months from the end of the action.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once the possible actions are prescribed in each case, we will proceed to delete the personal data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties who provide us with support in the services we offer and which are detailed below:

  • MATICES GOURMET in the event that you subscribe to our newsletter.
  • Financial entities
  • Technology service providers
  • Suppliers and collaborators of logistics, transport and delivery services.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights.

You can exercise them at no cost by sending us an email to our address, simply indicating the reason for your request and the right you want to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis by virtue of which we process your data, you have the right to:

  • Ask us for access to your data that we have.
  • Ask us to rectify the data we already have. Keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.
  • Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have previously informed you, or that we no longer have the legitimacy to do so.
  • Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.
  • On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index- ides-idphp.php

CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do, we will notify you in different ways through the Platform, or we will even notify you at your email address when the change in question is significant for your privacy, so that you can review the changes, value them and, where appropriate, oppose or unsubscribe from any service or functionality.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.


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